As service is one of the most important aspects of business today, this product is essential, providing
a new, pleasing and efficient way of handling and tracking
tickets/calls/bugs/defects/features and requests, putting an end to the increasing number of telephone
calls and reducing the amount of time lost.
 Easy to use
100% web based, with no client-side software or plug-ins required, it can be installed on a web server
enabling staff and clients to access the system from anywhere at
anytime.
Tickets can be created via a web browser or by simply e-mailing the request to a specified email address.
Email notifications are automatically generated which will
inform staff/clients of new requests as well as keep them up to date if the request details change.
Extensive reporting
Managers, administrators and help desk operators as well as clients have full reporting options relating
to support tickets and these reports/charts are displayed in a
browser. In addition they can also be exported to industry standard formats including MS Word, MS Excel
and Adobe PDF format.
Press release on IT-Web
» See document: http://www.itweb.co.za/sections/software/2004/0410200813.asp?A=BAP&S=Business%20Applications&O=FPIN
CORPIT Web site
» See document: http://www.corpit.co.za
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